Life Cycle Management (LCM) / Cologne / Düsseldorf

Call Support (m/f/d)

A smart fiber optic rollout needs smart people who get to work and implement it. That’s why we are always on the lookout for experienced industry experts, energetic career changers and young talents who can help us challenge market standards and develop smarter solutions for our customers and ourselves. And because we are convinced that it is only possible to work optimally under ideal conditions, we want to offer our employees exactly that – in an interdisciplinary team that communicates openly and on an equal footing. And that pursues a common goal: To bring fiber optics to the world faster and smarter. With personal responsibility and creative freedom. With opportunities for further training and career advancement in a forward-looking industry. Together, we want to constantly improve ourselves and our processes and find new solutions to boost the digitalization of Germany.

Fiber optics is the future – you can help shape it.

Your tasks:

You are the interface between customers, construction partners and your internal colleagues and provide all relevant data.
You answer customer inquiries in the form of telephone calls (inbound hotline)
You provide support in arranging installation appointments (outbound hotline)
You record and manage ticket requests using the internal ticket management system or by e-mail
You maintain the customer and order data

Your profile:

You have completed commercial vocational training or have comparable professional qualifications
You enjoy working with people
You already have some experience in customer service or call center operations
You have good PC skills, especially with common Office programs
You have a quick grasp of things and a willingness to learn
Communication is your strength
You have a very good command of written and spoken German, other languages are an advantage